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Repairs Responsibilities

The information below outlines which repairs responsibilities belong to Poplar HARCA, and which to tenants. Leaseholders' responsibilities are outlined in their lease.

  • If you need extra assistance with repairs that are your own responsibility please let us know, as in certain circumstances we may be able to help.
  • Sometimes we need to replace an item because it is no longer possible to repair it. New fixtures and fittings will usually be installed within 21 days.

For further information, check your tenancy agreement or lease, especially about guardianship, Shared Ownership, affordable rent, and market rent homes.

Tenants’ responsibility

Poplar HARCA’s responsibility
You must carry out minor maintenance to your home and put right any damage caused by inappropriate action or inaction.

  • Repairing damage caused by you, members of your household or visitors
  • Replacing locks and lost keys
  • Replacing door furniture and letter boxes
  • Replacing broken toilet seats
  • Replacing sink and bath plugs and chains
  • Replacing bath panels
  • Unblocking sinks, basins, baths and toilets
  • Replacing light bulbs, fluorescent strips and starters
  • Filling minor cracks in plaster
  • Testing smoke alarms and replacing batteries
  • Repairing fixtures and fittings you have installed yourself
  • Repairing your own electrical appliances
  • Repairing and maintaining internal doors, handles, hinges, cupboard catches
  • Keeping your home well ventilated
  • Maintaining your garden and other private outdoor spaces
  • Decorating your home
  • Supplying and installing draught excludes
  • Supplying and maintaining flooring, curtains, curtain poles or tracks, and blinds
  • Reporting repairs that are Poplar HARCA’s responsibility promptly
  • Not allowing your home to fall into disrepair

Contents insurance: You’re responsible for insuring the contents of your home and garden.

 We must keep the outside of your home, the structure and fixtures and fittings that we are responsible for in a reasonable state of repair.

  • The roof
  • Outside walls, outside doors, window sills, window catches, and window frames
  • Painting the communal spaces inside a building
  • Drains, gutters and outside pipes
  • Front paths, steps or other access points
  • Brick-built garages and stores that are part of the property but not sheds
  • Boundary walls and fences
  • Shared door entry system, lifts and TV aerial
  • Fire detection systems and emergency lighting in the shared areas of buildings
  • Shared roof tanks, water pumps and pipes
  • Electrical systems in the common parts of buildings
  • District heating systems

Inside tenants’ homes:

  • Inside walls, floors, ceilings, doorframes, but not filling minor cracks, painting or decorating
  • Kitchen sink, cupboards and worktops
  • Splash back tiles 3 courses high
  • Baths, basins, toilets, flushing systems and waste pipes but not plugs, chains or toilet seats
  • Electric wiring, including sockets and switches
  • Central-heating systems
  • Gas and water pipes
  • Waterproof safety flooring in kitchen and bathroom

Buildings insurance: We will insure the structure of your home (excluding any fixtures and fittings) and any shared areas we are responsible for.

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