Building safety

Report it

If you spot a safety issue in one of our buildings, please report it to us.  In an emergency, always ring 999.

You can report a building safety issue to us by:

• filling in our online form – click the first button shown below, on this webpage
• emailing buildingsafety@poplarharca.co.uk
• Or call us on 0800 035 1991.

What is a building safety issue?

Safety issues can include all sorts of things. Here are some examples:

• a broken fire door closer in a corridor
• a gas cylinder/s stored on a balcony
• a barbecue on a balcony
• discarded cigarette butts on a balcony or in communal areas
• mattresses or sofas left in communal areas.

Not sure if something is a safety issue? Report it to us anyway and we’ll take it from there.

Who can report building safety issues?

Anyone can report safety concerns about our buildings including non-Poplar HARCA residents.

New survey for residents 

We asked residents who live in high rise buildings to complete a survey in June 2023 to:

• give feedback on our new safety strategy for residents in high rise buildings
• tell us about anyone over the age of 16 in each household
• tell us what support needs each household member has.

As a landlord we must consider everyone’s needs in the event of a building safety incident.

We also sent surveys by post which could be returned to us in a Freepost envelope.

High rise buildings

The Building Safety Act 2022 was introduced to improve safety standards in higher risk buildings – seven storeys or more, or over 18 meters high. It puts you, the resident, at the heart of building safety and established a new, independent Building Safety Regulator.

The Building Safety Regulator oversees the safety of high-rise residential buildings, making sure they’re designed, constructed, maintained and managed to strong safety standards.

As your landlord, we’re responsible for complying with the requirements set out in the Building Safety Act.  You can download our Building Safety Resident Engagement Strategy to find out more.

Safety records

If you live in a block of flats, you can scan the QR code on your building with a smart phone to see the safety records for your building.  This includes; fire safety, lift maintenance, asbestos, water hygiene records and more.

Building safety for leaseholders 

The Government has set out three principles underlying its approach to building safety, of which one is a commitment to protect leaseholders. You can find more information on the Government’s website.

Flat buyers

The Law Society, who represent and govern solicitors, has put together building safety advice for flat buyers which outlines some of the risks and the questions flat buyers should ask, as part of the purchase process.

Unsafe concrete

You may have seen news reports about the closure of some schools and public buildings due to safety concerns with a particular type of concrete. This material, known as RAAC, has not been used in any of our buildings.